Privacy Policy:
Last Updated: December 1, 2025
This Privacy Policy describes how bigwins.biz collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bigwins.biz.
1. Information We Collect
We collect information about you in various ways when you interact with our Website, including:
A. Information You Directly Provide to Us
When you purchase a digital product (e.g., game top-up card) or contact us for a development service quote, you provide:
Contact Details: Name, email address, phone number.
Billing Information: Shipping and billing address, payment details (processed securely by third-party payment processors—we do not store full credit card numbers).
Communication Content: Information you send us via email or contact forms (e.g., support questions, project requirements).
B. Information We Collect Automatically (Usage Data)
When you access the Website, we automatically collect certain information about your device and interaction with our services:
Device Information: IP address, browser type, operating system.
Usage Information: Pages viewed, links clicked, time spent on the Website, referral source.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and hold certain information (as detailed in our Cookie Consent notice).
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Transactions: To fulfill your orders for digital goods (top-up codes), manage payments, and send transaction confirmations.
Service Delivery: To communicate with you regarding Web, App, or Animation development services and execute project agreements.
Customer Support: To respond to your inquiries, questions, and resolve disputes.
Website Improvement: To monitor and analyze trends, usage, and activities in connection with our services to improve functionality and design.
Marketing and Promotions: To send you promotional communications about our digital products, services, and affiliate offerings, where permitted by law ....you can opt-out at any time.
Security and Fraud Prevention: To protect our Website, customers, and business from fraudulent transactions and unauthorized access.
3. Sharing Your Personal Information
We do not sell your personal information. We may share your information with the following third parties:
Service Providers: We share necessary information with third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal, Bank, Cr/Dr Card), web hosting, email delivery, and data analytics.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities a court order or government agency.
Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.
Third-Party Platforms (Game Top-Ups): We may share your email or transaction ID with the specific game platform provider only as necessary to verify the purchase and activation of your top-up code.
4. Cookies and Tracking Technologies
As noted in our Cookie Consent, we use cookies to operate and improve our Website. You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you disable cookies, some features of our Website may not function properly (e.g., the shopping cart).
5. Security of Your Information
We employ reasonable physical, electronic, and administrative safeguards designed to protect the personal information we collect. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted through our Website.
6. Your Rights
Depending on your location, you may have the right to:
Access: Request copies of the personal data we hold about you.
Correction: Request that we correct any information you believe is inaccurate or incomplete.
Deletion: Request that we delete your personal data under certain conditions.
Opt-Out: Opt-out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Websites (Affiliate Links)
Our Website contains links to third-party affiliate websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children under this age. If we learn that we have collected information from a child without parental consent, we will delete that information immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions or comments about this policy, please contact us at:
Email: support@bigwins.biz Website: bigwins.biz
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